Cancel Bulk Patient Appointments in HENO

Publish Date: 9/23/2024

Description

Overview
Heno now offers a feature that allows you to bulk delete a patient's appointments directly from their profile. This feature provides options for various cancellation reasons and allows for multiple appointments to be deleted at once.

Steps to Bulk Delete Appointments

**Please note that you will need to have your Admin grant you the privilege of "Admin: Bulk Canx Appts"  in order to use the Bulk delete feature in HENO.**

Navigate to the Patient Profile:
   - Go to Patients in Heno.
   - Enter the patient’s key whose appointments need to be deleted. Click on the "Appts" tab

2. Access Bulk Delete:
   - At the top left side of the  "Appts" tab, click the arrow that says Bulk Delete.

3. Select Deletion Options:
   On the left-hand side, you will see the following options for bulk changes:
   - 24 Hour Notice Given
   - $0.00 - Cancel WAIVED
   - $0.00 - No Show WAIVED
   - $(Cancel Fee) - Cancel
   - $(Cancel Fee) - No Show
   - Schedule Error - Remove Appt

4. Select Multiple Appointments:
   - Use the checkboxes next to each appointment to select multiple appointments for deletion (if applicable).

5. Confirm the Bulk Deletion:
   - A confirmation message will appear to verify the changes. Once confirmed, the selected appointments will be deleted according to the chosen cancellation options.